Refund Policy

The free trial

Paid plans start with a 14-day free trial, with $0 charged today and a card on file. Cancel before the trial ends and you are not charged. If you do nothing, the trial becomes a paid plan on its last day.

Cancelling

You can cancel at any time in billing settings (the “Manage billing” button on your plan). Cancelling stops the next renewal. Your plan stays active until the end of the period you already paid for. We do not refund the unused part of a month or year.

When we refund

• First charge after a trial: if you ask within 7 days of the charge, we refund it in full, no questions asked. (This covers forgetting to cancel.)
• Yearly plans: if you ask within 14 days of a yearly charge, we refund it in full.
• Mistakes: duplicate charges, wrong amounts, or charges after you cancelled in time are always refunded.
• Other cases: we look at each one fairly, for example if a serious fault on our side stopped you using what you paid for.

When we refund a plan we also cancel it, and the account returns to the Free plan. Your files stay, subject to the Free plan’s storage limit. Referral credits are not paid out as cash.

Buying from creators

If you buy a release or join a creator’s Premium membership (where those are available), digital files are delivered at once, so purchases are final once you have downloaded them. We will still refund you if the file does not work, is not what was described, is a duplicate purchase, or was charged without your permission. Ask within 14 days. A Premium membership can be cancelled at any time and runs to the end of the period you paid for.

How to ask

Email support@stemspace.io from the address on your account, with the date of the charge. Approved refunds go back to the original payment method through Stripe and usually appear within 5 to 10 business days. Please contact us before disputing a charge with your bank, so we can fix it faster.

This policy does not limit any rights you have under the law where you live. See also our Terms of Service.